shops in the off-season when the business is often not hot, a lot of store employees will be lazy down, the service will be difficult to intimate. In fact, the customer is God, is the basis for the survival and development of our retail stores, which is every retail customers know the truth. But do our retail customers really think of customers as God in their daily operations? Can really reach so that every customer can be happy, satisfied with it?
in the interview, when asked about the retail customers, many retail customers will say "customer is God"! But the store could not find a convenient measures, and retail customers to buy big not easy handling of goods, have their own car back, you can ask God smile?
holiday is the prime time for the sale of goods, then our retail business services will be more intimate, more perfect, more memorable. But with the sales decline, especially in terms of distribution, the delivery to spend a lot of manpower, material and financial resources, the off-season sales volume was small, some small commodities to call the business distribution site, many of us think operators will suffer heavy losses.
in Huaian City Education Supermarket Supermarket interview, general manager Liu Hualiang told reporters that during the holidays, because of the large amount of business, as a retailer, we are sure of negligence in the service, while the off-season is just to make up for the mistakes, general merchandise sales in the off-season, education supermarket will increase the frequency of delivery, to timely convenient and fast service to enhance their market competitiveness.
and AFP supermarket manager Han Feng also hold the same view, he said, after a season of big, many retail customers to provide delivery service is often little off-season, because the off-season ran a small amount of re distribution services, virtually will increase the cost of distribution, but more at this time, consumers the merchant service demand will be more intense, if the increase in the intensity distribution at this time, more attractive to consumers will.
except in distribution, Huaian gold trade still improve service efforts, according to store manager Su Xiaoping introduced, in order to enhance the off-season market sales, a gold trade has adopted a "warm customer heart" service competition, during the event, in addition to their push out "appliancecharacteristic service", "personalized service" and "one to one service".
also provides special service measures for some special groups, such as the VIP member to launch the whole process of shopping activities, so that this kind of customer experience a different warm. At the same time, the cashier in the store also set up a special channel for special populations, convenient for the elderly, the disabled come in to buy, for a single person to the elderly or disabled, the supermarket has a special shopping guide accompanied by shopping. In this way, not only increased the customer’s "back rate,"