many people shop to do business is the most afraid of experiencing a variety of problems, if there is no customer to find problems, the owner is delighted. In fact, in the course of the store business development, the problem can often become opportunities.
one day, a kind of Gu in came to my shop, he shouted: "what do you sell the lampblack machine, poor quality!"
I quickly gave the customer a cigarette, said with a smile: "Sir, you first calm down, tell me more fault situation!"
customer frowned and said: I bought in your store six months ago, and now a boot on the sound of a big, noisy people are not in the mood to cook."
I let my wife keep a good shop, accompanied by customers came to his house. I found the hood was very clean, but asked about the impeller and the flue they never cleaned. If you do not clean these parts for a long time, it will cause the increase in the weight of the impeller, the narrow flue, the machine will inevitably produce a lot of noise. So, I suggest that customers thoroughly clean the range hood.
later, the customer went to my store to shop and said that the hood was functioning properly, and the noise was small.
"welcome your valuable advice." I smiled and said to him.
later, I went to the store a number of travel shoes, I played a promotional price, and on posters and a line of words: "all the store sold shoes, such as quality problems, the customer can store receipts returned!"
wife worried to say: "you are so big publicity? What shall we do if the customers come back and return the goods?"
I smiled and comforted her, said: "only the customer can find the quality problems can be returned goods, will know that we keep faith in the store will be no worries about shopping. If you want to worry, we should worry about customers do not come back, and will not go to your door."
a shop, if the customer will not have any problems, or goods is really very good, or that the customer has been disappointed in this shop. In fact, we use the return guarantee and patient service, it is easier to establish the credibility of the store. Business, we must not evade the problem, but to seize the opportunity to solve the problem, to win the trust of more customers.